Client Support Team

With a wealth of experience and a passion for the live industry, our dedicated team of Client Support Team will learn about your business and offer support and consultation to help you get the best from your ticketing strategy. We recognise this isn’t a 9-5 job which is why you’ll find our staff happily working on site, offering practical, hands-on box office support when required.

ticketdirect eventim Client Support Team

Nationwide marketing support

Utilising channels such as our nationwide customer database, B2C ticketing website, mobile app, online blog, affiliate partnerships, SEA and PPC and social media channels, widen your reach with support from EVENTIM marketing. Take advantage of pre and post show emails for engagement, automated abandoned cart emails for retargeting and pixel tracking to build targeted audiences and drive future campaigns.

ticketdirect eventim Nationwide marketing support


With artist and event specific designs, our bespoke FanTicket revives a lost element of fan culture. Available online and via our call centre, FanTicket’s retain the security features of the thermal Eventim tickets they replace. The high-quality, colour design – which can incorporate your logos, as well as artist and event images – makes FanTicket a perfect gift or a perfect keepsake, meaning the tickets for your events will stay in fans thoughts (or even on their wall) for years to come. And the best part is that it doesn’t cost anything extra, neither for you nor for the person who buys the ticket.

FanTicket ticketdirect eventim

Contact Centre Services

Based in London, our UK Contact Centre offers the provision of phone sales for all tickets sold via the EVENTIM network. Operating 7 days a week, our friendly and experienced staff are on hand to offer phone sales as well as offering information about the events. With our committed and dedicated team, we won’t leave your customers hanging.

Contact Centre Services ticketdirect eventim

Ticket Dispatch

At EVENTIM we encourage the more environmentally friendly approach for ticket delivery through our TicketDirect© and Mobile ticket options, however, we understand sometimes physical tickets are required and our team are on hand to make sure tickets are dispatched accurately and on time. Our regional Ticket Dispatch services operate within our London office, with a globalised operation in Hamburg.

Ticket Dispatch ticketdirect eventim

Customer Services

Our inhouse Customer Services team are highly skilled and highly trained to deal with a large variety of customer support queries. Our fan-first-thinking approach means we put our customers at the heart of every query, ensuring we offer first rate support and assistance with everything from cancelled events to misplaced tickets.

Customer Services ticketdirect eventim


fanSALE is our fan-to-fan, fair value ticket resale platform. Our mission is to ensure that real tickets get into the hands of real fans. All tickets purchased via EVENTIM primary channels are eligible for resale and can only be sold up to the original purchase price. Find out more here.

fanSALE ticketdirect eventim

Reporting and Analytics

Powerful and easy to use, our EVENTIM.Analytics tool will help you discover who is purchasing your tickets and allow you to measure the effect of promotions against expected results, offering campaign and benchmarking capabilities. Mobile responsive, this slick tool allows you to access your sales figures anywhere, offering statistics and visual representations through clear graphs and charts.

Reporting and Analytics ticketdirect eventim

Access Control

Giving you full visibility of who’s in your venue and when they arrived, EVENTIM.Access provides the highest level of security in access control and is integrated into all of our ticketing platforms. Restrict access by location or ticket type to ensure the right people get access to the right areas. Take advantage of our visual and audial notifications to make it easy for staff to identify valid tickets whilst adding bespoke greetings to enhance the customer experience.

Access Control ticketdirect eventim


Customer loyalty is key and what better way to reward loyal customers than offering cashback. At EVENTIM, for all tickets sold via our NET platform we offer 3% cashback on the total yearly order value. In addition, customers can get access to presales and discounts. Customers can sign up here.

Fan Bonus ticketdirect eventim

Want to know more?

Contact us